Regal Plaza Hotel, Hangzhou, Hangzhou

My experience at the Regal Plaza Hotel was far from enjoyable. The rooms looked nice, but everything else was a letdown. The service was poor, starting from the entrance where no one helped with my luggage. The dining situation was chaotic, and the breakfast was poorly managed. For the price I paid, I expected better.

I stayed at this hotel expecting a comfortable experience, but it fell short in many areas. The rooms were neat but not well-maintained, and my initial interactions with the staff were quite frustrating due to language barriers. The location is decent, close to the business center and some eating options, but the overall service and amenities left much to be desired.

This hotel tries to present itself as a five-star establishment, but my experience was far from luxurious. The rooms were in poor condition, and the service was lacking due to a language barrier. While the dining experience had its moments, especially at dinner, breakfast was quite chaotic. Overall, I wouldn't recommend staying here.

Staying at this hotel was quite the challenge. The lack of service upon arrival was disappointing, and I felt like I had to fend for myself with my luggage. The dining experience was chaotic, especially during breakfast when finding a seat felt like a game of musical chairs. The room was clean but had some issues with the shower, leaving the bathroom floor soaked. Overall, I would not recommend this hotel unless you're ready for some discomfort.